It is a record in the reservation system issued upon completing the purchase, which automatically sends an email to the passenger; this contains the date, flight itinerary, passenger details, purchased fare, payment method used, and reservation code. Printing is not necessary.

Due to this, it is essential that at the time of check-in, the passenger presents the same document used to make the reservation (ID card or passport).

You can bring a diaper bag (maximum 45x35x20 cm) and a stroller at no additional charge. Other items such as baby carriers or car seats are not allowed. Contact us for more details about your upcoming flight!

Babies from 30 days to 23 months can accompany you on your flight, as long as they travel on an adult's lap and have a confirmed reservation. Newborns younger than 30 days cannot travel for safety reasons. Plan your trip in advance and enjoy flying with your family!

Children and teenagers between 7 and 17 years old can travel alone on AEROCARIBE as long as they meet the requirements, which include presenting travel permits issued by the competent authorities.

To ensure the safety of the minor, our staff will accompany them throughout the flight and personally hand them over to their parents, guardians, or legal representative at the destination airport.

• 1. Contact us at Customer Service.
• 2. Confirm your availability and send all the necessary requirements requested by AEROCARIBE to make your quote.
• 3. Make the payment of your reservation.
• 4. Receive your E-ticket.

• •  Identity documents (ID/Passport/Birth Certificate in case of infants).
• •  Personal contact of each passenger (preferably mobile phone).
• •  Email address of each passenger.
• •  Alternative emergency contact for each passenger.
• •  Name of the inn where you will be staying.

We can only offer you the best air service. We have excellent partnerships with the best inns and travel agencies nationwide. Therefore, when you purchase your package, request to fly with AEROCARIBE .

We are looking for professionals like you for different areas of our company. Don't miss the opportunity to be part of our team!

To participate in our selection processes, you just need to send your resume. Write to us at: Resume / Curriculum vitae.

Our Customer Service department is available to assist you with your requests, through the following contacts:

• • Phone: +58 (212) 959.96.10 / 05.04 / 90.96


• • WhatsApp: +58 (416) 623.74.84


• • Email: servicioalcliente@aerocaribe.aero

You can also visit our offices located in: Caracas, Maiquetía and Los Roques.

Travel like a pro and hassle-free, visit our tips for your luggage in the Traveler's Guide.

Each passenger is allowed to transport up to two bottles with a maximum content of two liters. These must be properly sealed and packed to prevent spills during the trip.

For more information, contact our customer service team.

Bring everything you need to enjoy your favorite sport! Whether it's kitesurfing, diving, or fishing, we can help you transport your equipment safely.

Please note that charges will apply for excess baggage, sports equipment, and other items that exceed the baggage allowance included in the ticket purchase. Remember that it is necessary to inform us in advance to ensure their transportation.

At AEROCARIBE you can share the adventure of traveling with your domestic pet (only dogs and cats are allowed), take into account the following considerations:

• • Maximum weight up to 9kg.


• • Must travel in its respective Kennel.


• • Movement permit issued by INSAI


• • Vaccination card.


• • Health certificate from the country of origin.


• • Rabies vaccination certificate.

The transportation of pets has an additional charge per leg, which must be paid at check-in at the airport.

For more information contact our customer service team.

To enjoy a smooth trip, we recommend arriving at the airport 2 hours in advance for domestic flights and 3 hours in advance for international flights.

At AEROCARIBE our main goal is continuous improvement, in order to offer you the best air transportation service.

We have an attention channel at your disposal where we will attend to your suggestion or complaint request. Write to us at the suggestion and improvement center.

If you cannot take your flight, you will have the option to reschedule it. However, please note that additional charges may apply, such as a penalty fee and any fare difference if applicable.

We recommend reviewing the fare conditions on your ticket carefully.

We understand that plans change. If you want to make a date change after you have already paid for your ticket, you will need to pay an additional penalty fee, plus any fare difference (if applicable).

To confirm your reservation, we ask that you make the payment within the next 6 hours. If the payment is not completed within this timeframe, it will be canceled, and you will need to generate a new request.